According to the US Consumer Product Safety Commission, worldwide there have been 174 reports of the battery overheating and burning users. There are 78 reports in the United States with two victims claiming to have suffered third-degree burns, while four victims reported second-degree burns (via Ars Technica) Fitbit released this statement, “Customer safety is always Fitbit’s top priority and out of an abundance of caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches. We received a very limited number of injury reports - the totals in the CPSC announcement represent less than 0.01% of units sold - of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard. These incidents are very rare and this voluntary recall does not impact other Fitbit smartwatches or trackers.”
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How to request your refund for the Fitbit Ionic
Go to the Fitbit Ionic recall siteSelect your Country and State/TerritoryClick or tap on RegisterComplete the survey with your name, address and Fitbit account information
The CPSC advises owners to immediately stop using the Fitbit Ionic and initiate the recall process. Fitbit has been a leader in the fitness wearables market for years, but this could be a major blow to the brand, which is still in the process of integrating with Google following the acquisition and faces increasing challenges from both Apple Watch and the resurging Wear OS.
